Beemani Shiva Prasad

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Topics:

1.	ServiceNow User Interface
ServiceNow Overview - Releases and Hotfixes - ServiceNow User Interface o Banner Frame o Application Navigator o Content Frame o Favourites o History o System Settings.
2.	User Administration
User Administration - User Roles - User Groups - Add/Remove Roles in a group - Add/Remove Users in a group - Nested Roles
3.	Introduction
Table - Difference between Core and Base tables - Custom table - How to create a custom table - Important field types - Default system fields - Exercise : Create a custom table
4.	Dictionary, Lists and Forms
Dictionary - List o Sorting o Filter & Search o Breadcrumbs & Condition Builder o List Layout Personalization & Configuration o Group by a column o Shortcuts and wildcard syntax - Forms o Form Layout Configuration o Access to field dictionary entry
5.	Application menu, modules
Related Lists - Application Menu and Modules - Views - View Rules
6.	Application menu, modules
Plugins - UI Policy ▪ Make fields mandatory/non mandatory ▪ Make fields read only/editable ▪ Make fields visible/hidden – Exercises
7.	Workshop
8.	JavaScript Basics
Statements - Variables ▪ Naming Convention ▪ camelCase and Underscore - Comments - Operators - Data Types - Alert & Console.log
9.	JavaScript Basics
Boolean datatype - Conditional Statement - Comparison & Logical Operators - If/Else and If/else if/else - Functions/Methods - Important Methods and Properties ▪ indexOf() ▪ length ▪ slice() ▪ substr() ▪ toUpperCase() ▪ toLowerCase() ▪ toString() ▪ split() - For Loop - While Loop - Objects & JSON
10.	Client Script
Client and Server Side Programming - Client Script ▪ Overview ▪ onLoad() ▪ onChange() ▪ onSubmit() ▪ onCellEdit() - Client-side APIs – Exercises
11.	Workshop
12.	Update sets and Reports
13.	SLA (Service Level Agreement)
SLA Definition - Create an SLA Definition - SLA Duration - SLA Schedule - Difference between SLA, OLA and Underpinning Contract - SLA Retroactive Start & Pause - SLA engine processing
14.	Data Policies, Reference Qualifier
Data Policies - Difference between Data Policies and UI Policies - Convert a UI policy to a Data policy - Reference Qualifier
15.	Business Rule
Client side and Server side scripts - Basic Terminology - Business Rule - current and previous - Display a message - Set field values - Abort operation
16.	Business Rule
Server side API ➢ GlideSystem (gs) ➢ GlideUser ➢ GlideRecord o Basic Syntax & useful methods o Insert a new record o Update record(s) o Delete record(s) - Display Business Rule - Before-query Business Rule
17.	Script Include & UI Action
Script Include - UI Action
18.	ACL (Security Rules)
Overview - What will happen if ACL denies access - Record ACL Rules - How ACLs are evaluated - Create an ACL rule
19.	Workflow
20.	Email Notification & Inbound Email Actions
Overview - Email Properties - How to create a new Notification - Email Template - Inbound Email Actions
21.	Workshop
Exercise 1 - Exercise 2 - Exercise 3
22.	Import Sets & Transform Map
Import set Overview - Import an Excel File - Import Set Terminology - Transform Script - Data Source - Scheduled Import Set
23.	Service Catalog
Record Producer - Catalog Item - Types of Catalog variables - Variable Set - Order Guide
24.	Service Portal
Branding Editor, Page Creation, Widgets.


ServiceNow Admin & Dev - ITSM Course Material Life Time Validity

Varshitha Education

Maharashtra

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Hey! I’m learning with Varshitha Education and you can too. Here’s a course you might like: ServiceNow Admin & Dev - ITSM Course Material Life Time Validity by Beemani Shiva Prasad
    https://www.varshithaonlinecourses.in/courses/312714?utm_source=facebook&utm_medium=social-fb&utm_campaign=web-course-share

Hey! I’m learning with Varshitha Education and you can too. Here’s a course you might like: ServiceNow Admin & Dev - ITSM Course Material Life Time Validity by Beemani Shiva Prasad
    https://www.varshithaonlinecourses.in/courses/312714?utm_source=telegram&utm_medium=social&utm_campaign=web-course-share

Hey! I’m learning with Varshitha Education and you can too. Here’s a course you might like: ServiceNow Admin & Dev - ITSM Course Material Life Time Validity by Beemani Shiva Prasad
    https://www.varshithaonlinecourses.in/courses/312714?utm_source=linkedin&utm_medium=social-link&utm_campaign=web-course-share

Hey! I’m learning with Varshitha Education and you can too. Here’s a course you might like: ServiceNow Admin & Dev - ITSM Course Material Life Time Validity by Beemani Shiva Prasad
    https://www.varshithaonlinecourses.in/courses/312714?utm_source=copy-link&utm_medium=social&utm_campaign=web-course-share

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